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Refund

Refund

rosepettal.com makes every effort to ensure that you never have to cancel or return a product.

However, if you have to return it due to some circumstances, then our dedicated customer service team will be there to help you.

Here are some of the scenarios which may occur:

Order has not been shipped:

Any order which has not been shipped can be cancelled partially or fully. The amount will be refunded into your account.

Order was damaged when received:

We take utmost care while packaging to ensure that the product is delivered safely and in sound condition. However, sometimes, the items delivered might get damaged in transit. We will readily replace or cancel your order in such a scenario. However, we would like to know about the damage on the same day that you receive the shipment

Incorrect items received:

If you receive an incorrect item, then we will replace it right away.

Any other reasons for cancellation or return would be handled on a case to case basis and we reserve the sole right to reject any cancellation or refund requests.
All Refunds have to be requested within 14 days from the date of purchase. We will refund the money on your CC but we will deduce the shipping price.