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FAQ

FAQ

General:

Q. How do I receive free samples?

A. We do not provide any free samples at this point of time. However, we hold periodic giveaways and raffles which you can utilize to get hold of some free samples. We recommend that you check our website from time to time.

Q. Where can I find some of these products in my area?

A. Unfortunately, rosepettal.com has no retail outlets. The only way that you can place an order is via our website.

Q. Where can I know more about the ingredients in the products?

A. We have provided general information about most of our products. To know more about specific ingredients in each product, we recommend that you check the product label.

Q. Do you test on animals?

A. rosepettal.com does not test on animals.

Q. Do you ship to my country?

A. rosepettal.com ships globally. However, there may be certain restrictions while shipping to certain countries. To know more, speak to our customer service executives.

Q. Do you accept payment by personal checks or cash?

A. At the moment, we only accept payment by credit card.

Q. Some of the products on your website are from brands that I don't recognize.

A. Our product line is constantly being upgraded and we do store some globally known brands. But the main idea behind creating rosepettal.com was to bring to you, an ensemble range of cost effective cosmetic products from some of the best brands around the world. So, you may not have heard of some of these brands. But they are high quality cosmetics that are widely used in the intemational market.

Q. Is there a maximum order size per order?

A. Yes. We have a separate team that handles bulk orders. If you would like to place an order for more than 10 items, then we recommend that you contact our customer service team who will be able to assist you.

Privacy & Shipping

Q. Will I receive marketing calls after I submit my personal information on your website?

A. Your personal information will never be revealed, rented or sold to any third party. For more details, please read our privacy policy here.

Q. Can you ship to a different address because I want to send this as a gift.

A. Yes. You can choose your delivery address during checkout and the item will be sent there as a gift.

Q. I have not received my shipment. The delivery date has passed.

A. Please contact us immediately with your order number and your shipment tracking number. We will then immediately check the status of the order and revert with the information